Exchange and Return

According to the Law of Ukraine "On Consumer Rights Protection", the buyer has the right to:
1. Exchange an item of proper quality;
2. Return an item of proper quality;
3. Return or exchange an item of improper quality.

Which items are eligible for exchange:
1. Items in new condition, without signs of use, washing, or cosmetic traces;
2. Items accompanied by a receipt;
3. Items in original packaging with preserved tags and labels, and not previously used;
4. Items purchased no more than 14 days ago.

Return and exchange procedure for items of proper quality:
1. Inform us of your intention to return the purchased item;
2. Provide the tracking number of the shipped parcel, along with your IBAN, EDRPOU code, full name, and bank card number for the refund;
3. After receiving the item, we will issue a refund or exchange it within 7 (seven) business days.

Return procedure for items of improper quality:
1. Inform us of your intention to return the purchased item;
2. Provide the tracking number of the shipped parcel and your bank card number for the refund;
3. After receiving the item, we will issue a refund or exchange it within 7 (seven) business days.

All delivery service fees or transaction commissions are paid by the buyer.
The only exception is a manufacturing defect.

Exchange and return are carried out via Nova Poshta.
If you wish to exchange or return an item, please contact us at 093 132-78-55

Refunds are processed after the item is received.

Refunds are issued to your IBAN account.

Refunds are made within 7 (seven) business days from the moment the returned parcel is received by the seller at the Nova Poshta office.